A Statement Regarding the Impact of the European 2G/3G Network Shutdown on Vehicle eCall Functionality

With the advancement of communication technology, mobile network operators are gradually phasing out 2G/3G networks and fully transitioning to 4G/5G services. This is an objective outcome of technological development in the communications industry. The shutdown schedule is determined independently by operators in each country, and progress varies by country. This network transition is not initiated or controlled by automobile manufacturers and may affect vehicle eCall functionality that relies exclusively on 2G/3G networks, as detailed below:

● If the eCall system is only compatible with 2G/3G networks, the system will fail to establish a connection once the operator discontinues 2G/3G services, and the vehicle will be unable to initiate emergency calls.

To mitigate the above impacts, BYD recommends the following:

1.  Monitor the 2G/3G network shutdown announcements issued by mobile network operators in your country/region.

2.  For incompatible vehicles, please keep local emergency contact numbers in mind to ensure uninterrupted emergency communication during driving.

3.  If you experience any issues with the eCall function, contact the BYD service hotline immediately for assistance.

You may also refer to the vehicle owner’s manual for details regarding the connectivity features or eCall system, or seek support through the following channels:

● Visit the official brand website and submit inquiries via the online feedback form;

● Send an email to the brand’s dedicated customer service mailbox;

● Contact your nearest authorized dealer for assistance.

We will continue to monitor the progress of the 2G/3G network shutdown in Europe and relevant technical adaptation work, and promptly provide you with the latest updates to safeguard your driving safety and legitimate rights and interests.