PRIVACY POLICY

Effective Date: 2026-08-03

Last Updated: 2026-08-03

BYD Canada Company Limited is committed to protecting and respecting your privacy. This document describes how your personal information will be processed when you use our website or use our services.

You can find below:

• 1 Introduction

• 2 What data we collect and how do we use your information

• 3 Retention period

• 4 Security and Residency of Personal Information

• 5 Security of Personal Information

• 6 International Transfer

• 7 Rights in relation to Personal Information

• 8 Questions and inquiries

• 9 How will we update this Privacy Policy

This Privacy Policy does not apply to our authorized retailers, or third parties to whom you directly provide your information including but not limited to, subscription services, insurance companies, or other third parties. These entities are independent of us and responsible for their own processing of information. Please refer directly to those entities and their privacy policies for more information.

1. Introduction

This Privacy Policy ("Policy") provides information on the Personal Information processing by BYD Canada Company Limited in Canada, a private company with limited liability established under Canadian law, having its registered office at 77 King Street West, Unit 400, Toronto, Ontario, M5K0A1, Canada, ("BYD Canada")

BYD Canada and our Data Protection Team can be reached via the following contact details:

• Mailing address: 60 Travail Road, Markham, Ontario L3S 3J1, Canada

• Email address: privacy.ca@byd.com

BYD Canada is part of the global group of companies of BYD Company Limited in Shenzhen, China.

This Policy applies to all Personal Information processed by BYD Canada which is collected from users of this website or users of our services ("Personal Information"). These users are collectively referred to as Individuals ("Individuals"). BYD Canada is the controller for the Personal Information.

BYD Canada reserves the right to review and/or alter the Policy periodically, in order to comply with legislation, and for any other purpose deemed reasonably necessary by BYD Canada. If material changes are made that warrant express notification to any Individuals, we will attempt to provide such notice using all reasonable methods.

For queries and inquiries about this Policy, please contact the Privacy Officer at: privacy.ca@byd.com

2. What data do we collect and how do we use your Personal Information?

We typically process the following Personal Information for the purposes outlined below:

1) Access and Use of the Website: We may automatically collect your personal identifiers (your device’s Internet Protocol (IP) address), location information (which may be determined from your Internet Protocol (IP) address) to provide you access to our website. We don’t permanently store your IP address. More information about this automatic collection of information can be found in our Cookie Policy.

2) Contact Us: We collect any Personal Information you choose to provide to us when you communicate with us via our website or by any other method. We do this in order to respond to your queries. This many involve your first and last name, phone number and/or your e-mail address, your region (including your postal code), your selected topic, your selected contact preference type and your questions or comments to your queries. This is all done in order to provide you with a response.

3) Personalize your experience: We may collect your IP address, browser type, device type and website interactions (e.g., pages viewed and time spent) to display personalized or customized features and content to you on our website.  More information about this automatic collection of information can be found in our Cookie Policy.

3. Retention period

BYD will not use and store Personal Information for any longer than necessary to fulfil the above-mentioned purposes or to comply with contractual obligations or as required by applicable laws.

If we have a contractual relationship with you, as a customer of BYD Canada, we generally hold your Personal Information for 7 years from the date our relationship ends, unless we are required or allowed to retain such information longer as mentioned above, or as needed to establish, bring or defend legal claims.

Where we have obtained your Personal Information, through our website or otherwise, we hold your Personal Information for 1 year and 6 months from the date we collect that information, unless during that period we establish a relationship with you.

4. Security and Residency of Personal Information

BYD has put in place reasonable technical and organizational measures for the protection of your Personal Information in accordance with the current, general state of technology, in order to protect the Personal Information against loss, falsification or access by unauthorized third persons. We have these reasonable safeguards to protect your Personal Information, however we cannot guarantee the security of your Personal Information (nor can anyone). In the unfortunate event that a Personal Information security incident occurs, we will report it promptly and take remedial measures in accordance with the requirements of applicable law and regulatory authorities.

BYD Canada is part of a larger international group of companies. As such, the processing and storage of Personal Information may be outside of Canada. When information is accessed or stored in other countries, it is subject to the laws of those countries.

5. Sharing Personal Information

We may share the information identified above:

1) With your implied consent, within the BYD Group, which includes parent and other corporate affiliates, subsidiaries, business units and other companies that share common ownership.

2) In accordance with the law, with law enforcement authorities, government agencies or other third parties to comply with laws, legal processes, governmental requests, to protect our rights, property, or safety, as well as the rights, property, or safety of our customers, employees, or the public, to prevent or investigate potential fraud, security breaches, or other prohibited or illegal activities.

3) In accordance with the law, with other companies in connection with a corporate transaction, if we or some or all our assets are acquired by another company, including through a sale in connection with bankruptcy.

4) With your express consent, with other third parties that you authorize. These services or offerings from third parties will be subject to their terms of use and privacy policy, not ours. If you have any concerns regarding the collection, use or sharing of your personal information or wish to exercise any rights that you have, please contact the optional third parties directly.

5) In accordance with the law, with our contractors and/or sub-processors after we have contractually required those entities to process the Personal Information in accordance with legal obligations.

6. International Transfer

BYD Canada, its affiliates, and its service providers may access, transfer, store, or otherwise process Personal Information outside the province or territory in which it was collected, including elsewhere in Canada and outside Canada.

For information about BYD Canada’s cross-border processing practices, including the countries in which Personal Information may be processed and the purposes of that processing, please contact our Privacy Officer at privacy.ca@byd.com.

7. Rights in relation to Personal Information

You generally have the right to the extent provided for under applicable law to ask us:

• for access to and a copy of your Personal Information that we hold

• that your Personal Information is provided to you or sent to another data controller in a commonly used, machine readable format

• to update or correct your Personal Information in order to make it accurate or complete

• to delete your Personal Information from our records in certain circumstances

• to restrict the processing of your Personal Information in certain circumstances

• to object to us processing your Personal Information in certain circumstances (e.g. in case we process your Personal Information for direct marketing purposes);

• to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the contact information provided in Section 8 below.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your information or if making the information available to you would reveal Personal Information about another person or if we are legally prevented from disclosing such information. In some instances, this may mean that we are able to retain information even if you withdraw your consent.

If you have any concerns about how we process your information you can contact us as described below in the Section "Questions and inquiries".

8. Questions and inquiries

If you have any questions about the processing of your Personal Information, please feel free to contact us at privacy.ca@byd.com or write to us at BYD Canada Company Limited, 60 Travail Road, Markham, Ontario L3S 3J1, Canada. Please note that we take your satisfaction very seriously. Should you have a complaint, please also direct it to the same email address and we will respond to you as soon as we can.

9. How will we update this Privacy Policy

We may update this Privacy Policy according to changes in our business functions and measures concerning the protection of Personal Information. If we make material changes to this Privacy Policy, we will notify you through appropriate methods as required by law.