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Roadside Assistance

The BYD hotline is part of the mobility promise. When you reach our hotline, press 1 for consultation or 2 for roadside assistance. You can contact us with any questions about your BYD. When it comes to breakdowns, accidents, theft or vandalism, BYD Assistance will be there to help you, 24/7 365 days a year.

BYD Assistance Hotline Number

If you need immediate assistance please contact:

0080-10203000 (free of charge)

BYD Assistance Cover

  • BYD Assistance is valid for a period of EV Customers: 24months + 24 months DM Customers: 24months 12months +12months from the date of delivery We provide assistance when eligible events happen. “Eligible Events” means the driver of the Vehicle is not allowed to continue driving as a result of a breakdown, accident, theft attempt, or fire.

    Coverage: Pan-European Assistance

Roadside Assistance Benefits

  • Help on the phone.
    Repair on spot.
    Towage Service.

Download BYD App to get help

BYD Roadside Assistance Terms and Conditions

In the case of events not listed above, we are still ready to be there for you by attempting Help on the phone, Repair on Spot or towage services to the nearest Authorised BYD Repairer, but you may need to provide payment for them.

To find out more details about BYD roadside assistance, please read the following document:

Frequent Asked Question

Our official website already includes a social media section for sales. However, to ensure customers are aware of the dedicated social media platforms for after-sales services, we need to make sure the relevant promotion is displayed across all after-sales-related pages.
BYD Europe Service (@bydeuropeservice) • Instagram photos and videos
BYD Europe Service (@bydeuservice) / X
https://www.facebook.com/profile.php?id=61571727224687
BYD Europe Service - YouTube
BYD Europe Service (@bydeuropeservice) | TikTok

Models
BYD ATTO 3
BYD DOLPHIN
BYD HAN
BYD SEAL
BYD SEAL U
BYD SEAL U DM-i
BYD SEALION 7
BYD TANG
BYD DOLPHIN SURF
BYD SEAL 6 DM-i
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BYD ATTO 2 DM-i
About BYD
About BYD
News
Blogs
Image Bank
Dealer Admittance Portal
Technology
BYD Blade Battery
BYD Super DM
BYD e-Platform 3.0
What is a NEV?
Ownership
BYD Service
Service Maintenance
BYD Assistance
App & Community
BYD & Shell Charge Cards
How BYD Protects Your Privacy and Data
Frequently Asked Questions
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